Background

As a well-established chain convenience store with numerous locations across urban and high-traffic areas, the client serves a large customer base that values speed, convenience, and reliability. With increasing customer expectations and rising labor costs, the company aimed to modernize its cashier system by introducing smart self-service solutions that could improve efficiency without compromising service quality.

Challenges

The existing cashier infrastructure encountered several limitations that affected both operational efficiency and customer satisfaction:

Long waiting times during peak hours, leading to customer dissatisfaction.

High labor costs due to reliance on manual cashiers for routine transactions.

Inflexible hardware design that made it difficult to integrate into small or compact store layouts.

Limited scalability and remote management capabilities, making updates and maintenance time-consuming and inefficient.

Solution

SED Initta introduced the C1500 Series Desktop Self-Service Kiosks, a compact and intelligent solution designed specifically for high-efficiency environments like convenience stores. The solution offered:

Space-saving desktop design, ideal for small counters and limited retail spaces.

User-friendly touchscreen interface, enabling customers to complete purchases quickly and independently.

Support for multiple payment methods, including contactless payments, mobile wallets, and traditional card options.

Modular hardware configuration, allowing customization based on store-specific needs such as receipt printing, barcode scanning, and NFC support.

Seamless integration with existing POS systems, ensuring smooth operations and real-time data synchronization.

Result

After deploying the C1500 Series kiosks, the convenience store experienced measurable improvements in performance and customer experience:

Reduced Checkout Time: Average transaction time was cut by up to 40%, significantly improving throughput during rush hours.

Improved Customer Satisfaction: Faster service and intuitive operation led to higher customer satisfaction scores.

Lower Labor Costs: Reduced dependency on manual cashiers allowed staff to focus on value-added services and store operations.

Simplified Maintenance & Management: Remote software updates and diagnostics reduced downtime and simplified system management across all locations.

Client Testimonial:

"The C1500 kiosk has become an essential part of our daily operations. It not only improves the customer experience but also helps us operate more efficiently and cost-effectively."

— Store Operations Director, Leading Chain Convenience Store